Refund Policy

Order Processing and Shipping
 

• Orders will be processed within [X] business days.

• Shipping fees, delivery timelines, and courier partners will be disclosed during checkout.

• GenX Collectibles is not responsible for delays caused by courier services, customs, or unforeseen events.

• International buyers are responsible for any customs duties or import taxes.

Shipping Policy
 

• A standard shipping charge of ₹150 will be applied to all orders.

• Free shipping is available on orders above ₹2000.

• Free shipping is not applicable on box orders below ₹5500.

• Cash on Delivery (COD) is available; however, customers must pay the shipping charge in advance before the order is dispatched.

• Orders are processed within [X] business days after confirmation and payment of applicable charges.

Returns & Refunds
 

• All sales of sealed products are final to maintain authenticity and integrity.

• Returns are accepted only if the item received is damaged or incorrect.

• Any issue must be reported within 24 hours of delivery with valid proof (photos/videos).

• Upon verification, refunds or replacements will be processed at our discretion.

Cancellations
 

• Orders may be cancelled before dispatch only.

• Cancellations may incur a processing fee.